Privacy Policy

Privacy Policy Effective Date: 25/02/25 At Kook by Shiraz ("we," "us," "our"), we respect and protect your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, "Services"). By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with this policy, please refrain from using our Services.

1. Information We Collect

We collect the following types of information to provide, maintain, and improve our Services:

1.1. Personal Information

Personal information refers to any information that can be used to identify you as an individual. We collect personal information that you provide to us directly when you use our Services, such as:

Name

Email address

Phone number

Billing address

Payment information (e.g., credit card details)

When you provide us with your payment information, it is processed by a third-party payment processor, and we do not store this information on our servers.

1.2. Non-Personal Information

We may collect non-personal information about you when you interact with our Services.

This may include:

Browser type and versionDevice information (e.g., device type, operating system)

IP addressLocation data (if location services are enabled)

Browsing behavior and interaction with our Services (e.g., pages viewed, time spent)

1.3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information automatically. Cookies are small data files that are stored on your device and allow us to recognize your preferences and optimize the performance of our Services. You can control the use of cookies through your browser settings.Examples of the data collected via cookies may include:

Session data

Preferences and settings

Usage and activity data

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1. To Provide Our Services

We use your personal information to process transactions, provide customer support, and ensure the functionality of our Services.

2.2. To Improve Our Services

We analyze non-personal information and browsing behavior to understand user trends and preferences. This helps us improve the functionality and performance of our Services.

2.3. To Communicate with You

We use your contact information to send you important updates, transactional emails (such as payment receipts), or responses to your inquiries. We may also send you marketing communications, but you can opt out of these emails at any time.

2.4. For Legal and Security Purposes

We may use your information to comply with applicable laws and regulations, prevent fraud, and protect the security of our Services

.3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

3.1. With Service Providers

We work with third-party service providers who assist us with various aspects of our business operations, such as payment processing, data analysis, email delivery, and hosting services. These service providers are only given access to the information necessary to perform their functions and are bound by confidentiality obligations.

3.2. To Comply with Legal Obligations

We may disclose your information if required by law, regulation, legal process, or governmental request.

3.3. In Case of Business Transfers

If we are involved in a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction. We will notify you of any such changes.

3.4. With Your Consent

We may share your information with third parties when you provide explicit consent for such sharing.

4. Your Rights and Choices

You have the following rights regarding your personal information:

4.1. Access and Correction

You have the right to access, update, or correct the personal information we hold about you. You can update your account information by contacting us directly at sd@kookbyshiraz.com.

4.2. Data Portability

If applicable under local law, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.

4.3. Deletion and Retention

You can request that we delete your personal information. However, please note that we may be required to retain certain information for legal or legitimate business purposes. We will retain your information only for as long as necessary to provide you with our Services, comply with our legal obligations, or resolve disputes.

4.4. Opting Out of Marketing Communications

You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. Even if you opt out of marketing communications, we may still send you non-promotional messages, such as account-related or transactional emails.

4.5. Cookies and Tracking Technologies

You can manage or disable cookies through your browser settings. However, doing so may affect your ability to use certain features of our Services.

5. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is entirely secure, and we cannot guarantee the absolute security of your data. Please notify us immediately if you believe your account or personal information has been compromised.

6. Children’s Privacy

Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe we may have collected personal information from a child under 13, please contact us at sd@kookbyshiraz.com.

7. International Data Transfers

If you are accessing our Services from outside of the United Kingdom, please note that your data may be transferred to, and processed in, a different country where privacy laws may be less stringent than those in your country of residence. By using our Services, you consent to the transfer and processing of your data in accordance with this Privacy Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. When we update the policy, we will revise the "Effective Date" at the top of this document. We encourage you to review this policy periodically to stay informed about how we are protecting your information

.9. Contact UsIf you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at sd@kookbyshiraz.com